Why call the DVLA?
There are many reasons people have for calling the DVLA, from driving license applications to updating existing records. Before, exploring the common reasons there are for calling the DVLA it is beneficial to highlight who the DVLA is and what they are responsible for. Of course, if you know exactly what you need to speak to the DVLA about today please call 0843 507 7923 – where you will be connected directly.
Who is the DVLA? The DVLA was otherwise known as the ‘Driver and Vehicle Licensing Agency’ is a UK government organisation – responsible for maintaining the database of UK drivers and the entire database of UK vehicles. Of course, there are many other aspects covered by the DVLA too including the issuing of driving licenses, the collection of heavy excise duty (road tax) and personalised registration.
Whatever you need to call the DVLA for, 0843 507 7923 will connect you to the right member of the DLVA team – quickly. You may remember that the DVLA was previously referred to as the DVLC or Driver and Vehicle Licensing Centre. In the past there was also a network of local offices, however, restructuring has led to a centralised service offered through one main office based in Swansea. nected to the DVSA (Driver and Vehicle Standards Agency). Please note that this is also the department responsible for handling vehicle taxation and associated complaints.
Should you want to get in touch with the DVLA main office in writing the postal address you will need is:
DVLA Swansea SA99 1AR If you are writing in relation to driving license enquiries you will need to send any correspondence to: DVLA Swansea SA99 1BU However, it is typically faster and preferable to speak directly to one of the DVLA’s knowledgeable advisors – after all everyone’s situation is unique Thankfully, one telephone call the DVLA via 0843 507 7923 will connect you with a member of the Driver and Vehicle Licensing Agency’s customer services team.
DVLA Opening Hours
Call DVLA on 0843 507 7923 to speak to all of the major departments within the Driver and Vehicle Licensing Agency. For your convenience we have listed the opening times for each of the main departments.
DVLA General Enquiries Contact
can be made from 8am to 7pm on a Monday to Friday, and until 1pm Saturdays.
Vehicle Registration & Tax
this department is open from 8am until 7pm on a Monday to Friday, closing at 2pm on a Saturday.
Driver’s Medical Enquiries
enquiries can be made between 8am until 5.30pm and until 1pm on a Saturday.
More about the DVSA (DVLA)
If you are calling the DVLA with regards to…
- Driving tests or driving instructors
- MOTs or vehicle testing
- Vehicle operator licensing
- Driving of lorries, buses or coaches
…you will need to ask to be con
The Driver and Vehicle Licensing Agency (DVLA) is a UK government organisation which is responsible for issuing driving licences and keeping a record of UK registered vehicles on the road. When contacting the DVLA, an enquiry will be dealt with more efficiently if the correct contact number is used for the different departments and have relevant information such as driving licence number or vehicle registration number to hand.
DVLA Driver Licences
General driver licensing queries include applying for a provisional licence, informing the DVLA of changes to an existing licence such as name or address changes or requesting a replacement licence if a licence is lost or stolen. If a licence is stolen, its loss should also be reported to the police.
To make a general enquiry to the DVLA about driver licences, the customer service phone number is 0300 790 6801. Phone lines are open between 8 am and 7 pm Monday to Friday and 8 am to 2 pm on Saturday.
It is also possible to obtain information regarding a person’s own driving licence record if it is necessary to check what type of vehicles they are licensed to drive or to ensure any endorsements (for example penalty points are given for speeding or for other driving infringements) have been correctly added to or removed from a licence. A licence check code can also be obtained should a person wish to share their driving licence record with a third party (for example a car hire company).
The helpline for driver licence record enquiries and check codes is 0300 083 0013. Lines are open 8 am to 7 pm Monday to Friday and 8 am to 2 pm on Saturday.
Medical issues affecting driving ability
It may be necessary to declare a medical condition to the DVLA if the condition affects a person’s ability to drive safely. These conditions may include strokes, epilepsy or any physical or visual impairment that impacts driving ability. A doctor will usually inform a patient if they need to inform or update the DVLA regarding their health but if a person suspects they are affected, they should contact the DVLA medical enquiry helpline for more information and advice.
The phone number for contacting the DVLA regarding medical issues is 0300 790 6806. The medical enquiry lines are open between 8am and 5:30 pm Monday to Friday and 8am to 1 pm on Saturday.
The DVLA maintains a database of the registered owner of all UK based vehicles. The owner of a vehicle is issued with a V5C certificate (often referred to as a log book) which contains details of the vehicle such as make, model, colour and weight. When ownership of a vehicle is transferred to a new owner, it is usual to inform the DVLA by filling in the green new keeper’s details section on the V5C and sending it by post to the DVLA.
If the vehicle registration document is lost or a new certificate has not arrived following the transfer of ownership, the DVLA vehicle registration enquiries helpline is 0300 790 6802 (open Monday to Friday, 8 am to 7 pm and Saturday from 8 am to 2 pm).
DVLA Vehicle tax
The DVLA is also responsible for maintaining records about vehicles such as the MOT status and whether the vehicle is insured and taxed. It is a requirement that all registered vehicles in the UK are taxed, insured and have a valid MOT certificate if they are used or parked on the highway. However, a vehicle that is never driven and is also stored off the road (in a garage or on a driveway) can be declared SORN (Statutory Off Road Notification) which exempts the vehicle from needing a valid MOT certificate, insurance or road tax.
It is also important to know that when a vehicle is sold, the vehicle tax or SORN is not transferable to the new owner who must immediately arrange for the vehicle to be taxed or declared SORN as soon as possible and in the case of road tax, before driving the vehicle.
The contact number for the DVLA vehicle tax service is 0300 123 4321 which is a 24-hour service.
Other ways of contacting the DVLA
Most enquiries can be dealt with online by using the DVLA website https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency, which has a wide variety of forms for download, further information about any of the services available above and a live e-mail contact service.
The DVLA can also be contacted by post at DVLA, Swansea, SA99 1AL.
Social media such as Facebook and Twitter can also be used to contact the DVLA. Facebook users can find the DVLA at their official corporate page https://www.facebook.com/dvlagovuk where users can view videos, current information and a messaging service. Current information is also available on the DVLA official Twitter channel (@DVLAgovuk) and again, it is possible to contact the DVLA by Twitter. There is also a corporate page at LinkedIn (www.linkedin.com/company/driver-and-vehicle-licensing-agency) and helpful information about the DVLA can be found on the official YouTube channel at https://www.youtube.com/user/DVLAgov. Social media users should, of course, be wary of posting personal information on pages and feeds that can be viewed by the general public and use private messaging wherever possible.
It is best to contact the individual department that has given rise to the problem to see if they can resolve the situation. However, if this does not lead to a satisfactory outcome, it may be necessary to make a formal complaint by contacting the DVLA complaints department. In this case, a letter detailing the issue and including all necessary information such as driver licence number or vehicle registration number can be addressed to Complaints Team, DVLA, Swansea, SA6 7JL. It is also possible to contact the team by using the live e-mail service on the DVLA website.
Cost of calls to the DVLA
The DVLA uses 0300 numbers for customers to contact them on. Calls to 0300 numbers are charged at standard telephone rates. There are currently no free phone numbers for contacting the DVLA but 0300 numbers may be included in any free or bundled minutes available on a phone tariff.